MonoNightMonoNight Android Support
Tell us your Android version, phone model, app version, what you expected and what happened. Audio and private records are not required.
Before you start
Recording stops overnight
Leave sufficient storage and allow the recording notification. Check Android microphone access and manufacturer battery restrictions. Use Android 10 or later.
Analysis has not finished
Analysis starts after the recording ends and runs locally. Longer recordings take more time. Do not treat a pending or interrupted record as analyzed.
A night does not appear in trends
Trends use eligible nights with compatible analysis versions and complete required context. Sample, incomplete or incompatible records are excluded and show a reason.
A sound was missed or classified incorrectly
Placement, distance, background noise and overlapping sounds affect recognition. Listen to the original audio. Snoring descriptions and sound labels are observational estimates.
Contact product support
After submitting feedback, keep the feedback ID and access key private. Use Open conversation in the support form to check replies or add details. If you lose the key, send a new request or email us.
Privacy
Opening support launches your browser. If you submit a support request, MonoWare receives your email, subject, description and any optional details you provide to respond to your request. The support website may process technical request information. Never send credentials, sensitive recordings or another person's private information.